Return & Exchange Policy

🛍️ Return & Exchange Policy

🔹 1. Time Frame
Products can only be exchanged within 7 days of purchase/delivery.

🔹 2. Product Condition
• Item must be unused, in good condition, and with original packaging/tags.

• Damaged or heavily used items will not be accepted.

🔹 3. Eligible Reasons
• Size issue

• Manufacturing defect

• Wrong item delivered

🔹 4. Exchange Method
• In-store customers: Can directly visit the outlet for exchange.

• Same-city customers (via rider): Rider service may be arranged for parcel exchange.

• Out-of-city customers: Customer must send the parcel back first. After verification, exchange will be processed.

🔹 5. Refund Policy
• No refund available. Only exchange is allowed in case of defect or valid issue.

🔹 6. Proof of Purchase
• Original invoice / order number must be provided for all exchanges.

🔹 7. Outlet Rights
• Outlet reserves the right to refuse exchange if product is returned in damaged or used condition.